Recruit and retain customers through Customer Experience Management (CXM)

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We help you understand how and why your customers engage with you and guide you in disseminating these critical customer insights to the people in your organization that need to know. As a result, the customer experience improves and employee satisfaction improves as staff take pride in building a better experience for their customers.

Customer/User Data Analytics

  • Data Collection & Integration
  • Data Management
  • Data Analysis

Business and Competitive Intelligence

  • Corporate Performance
  • Business Intelligence Dashboarding
  • Comparative Analysis
  • Business Model Analysis

User Experience/User Interface Design

  • Functional Prototyping
  • Information Architecture
  • Interactive Design
  • Visual Design
  • Usability Design & Testing
  • Card Sorting

Customer Experience

  • Value Proposition Analysis
  • Analysis for Desirability, Discovery, Accessibility, Usability
  • Value-Impact Analysis

Journey Mapping

  • User Scenarios
  • Establishing Goals
  • Expectation Management
  • User Actions, Thoughts and Emotions

Voice of the Customer Dashboard

  • Visual and Interaction Design
  • Identifying and Definition of Customer Needs
  • Disseminating Customer Insights

Digital Strategy

  • Web Analytics Collection
  • Technologies & Capabilities
  • Transformation
  • Digital Presence
  • Social Media Strategy
  • Mobile Experience Design
  • Branding Strategy
  • Business Processes
  • E-Commerce


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